flowchart TD
A([📞 Phone Call\nor Walk-In]) --> B{Slot\nAvailable?}
B -->|Yes| C([📋 Record in Log]) --> D([✅ Confirm to Player])
B -->|No| E([Offer nearest\nopen time])
E --> C
style A fill:#e8f0ea,stroke:#2D5A3D,color:#1C3320
style B fill:#faf3e0,stroke:#8B6914,color:#8B6914
style C fill:#e8f0ea,stroke:#2D5A3D,color:#1C3320
style D fill:#e8f0ea,stroke:#2D5A3D,color:#1C3320
style E fill:#f5e8eb,stroke:#7A1E2E,color:#7A1E2E
Spacing between tee times10 minutes
9 holes — target pace2 hoursmax 4 players
18 holes — target pace4 hoursmax 4 players
Start holeHole 1 only (unless manager directs otherwise)
No-show grace period10 minutes, then give spot to walk-in
📞
Taking a Phone Reservation
1
Get the details
Name, phone number, number of players, 9 or 18 holes, preferred time.
2
Check the log
Find the next open slot at least 10 minutes after the last booking.
3
Confirm back
"You're set — [X] players at [time] for [9/18] holes. Please arrive 15 minutes early to check in."
4
Record in the log
Name, player count, holes, time. Done.
🚶
Walk-Ins
1
Find the next open slot
Don't squeeze them in front of an existing reservation.
2
Pair singles and twosomes
When it makes sense — keeps cart efficiency up and pace smoother for everyone.
3
Log as "WALK-IN"
Note it in the comments column.
🕒
Pace Monitoring (No Marshal)
Clubhouse attendant owns this
1
Visual check every 30–45 minutes
From the clubhouse or a quick drive out.
2
One hole behind = polite reminder
Go out or radio them. Document in the daily log.
📋
End of Day
1
Review the log
Mark no-shows, confirm walk-ins are noted.
2
Reconcile with Square
Total rounds in the log should match POS transaction count.
3
File for manager review