🌅
Opening
1
Unlock, lights on, displays live
2
Verify drawer is at correct starting amount
3
Square POS operational
4
Check low-stock notes from yesterday
5
Check for special orders or customer holds
💳
Selling
1
Every transaction through Square — no exceptions
Includes employee purchases. Apply discount in Square, don't skip the transaction.
2
No price tag? Ask the manager before selling
3
Don't have what they need? Offer to look it up or order it
📦
Inventory
1
Low stock: flag at 2 units remaining
Add to the restock list at the counter.
2
New delivery arrives: count against packing slip first
Then: Square → More → Items → Stock on Hand → Stock Received → enter qty → Save. File the packing slip.
3
Numbers seem off? Do a recount
Square → More → Items → Stock on Hand → Inventory Recount → enter actual count → Save.
🛍️
Displays
1
Keep everything fully faced — gaps kill sales
2
High-turnover items upfront: balls, tees, gloves
3
Cherrywood branded merch gets prime placement
4
Rotate seasonally
Sunscreen and light gear forward in summer. Layering options and hand warmers in shoulder seasons.
Special Orders
- Get customer name, phone, and specific item details in writing
- Confirm a realistic timeline with the manager before promising a date
- Call the customer when the item arrives — don't wait for them to follow up
- Collect a deposit when possible, especially for custom or non-returnable items
Returns & Exchanges
Unused, tags on
Full exchange or store credit. Manager approval needed for cash refunds.
Used or worn
Manager discretion only. Never argue with a customer — get the manager involved.