Current pricing and tier details are maintained by the manager. Confirm rates before quoting any prospective member.
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New Member Sign-Up
1
Walk them through options and current pricing
2
Collect completed application
Full contact info · membership type · signed agreement · payment method.
3
Process initial dues payment
4
Enter into membership system
5
Issue welcome packet
Member ID card · summary of current benefits · club contact info.
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Dues Collection
1
Send reminder 10 days before due date
2
Allow 10–15 day grace period after due date
3
After grace period: suspend access, follow up
Phone first, then email if no response. Document all contact attempts.
4
Reconcile all payments with manager weekly
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Administering Benefits
1
Know the current benefits — ask the manager if unsure
Don't guess at the counter while a member is waiting.
2
Always verify member status before applying any discount
ID card or system lookup. Not by their word alone.
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Renewals
Begin outreach 30–60 days before expiration
1
Send renewal notice with any pricing or benefit changes
2
Follow up personally with non-responders 1 week before expiration
3
Upon renewal: update system, send confirmation
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Lapsed Members
1
Reach out within 30–60 days of lapse
Offer a re-engagement incentive: waived reactivation fee, discounted renewal.
2
Ask why they left
One question. That feedback is worth having. One or two touchpoints is enough — don't badger.