👋 At Check-In
Greeted by name within 5 seconds
Membership status verified (ID card or system lookup)
Not by their word alone.
Number of holes confirmed
Cart number assigned and logged
Payment processed before cart key given
Scorecard offered
⛳ During the Visit
Responded to questions or requests promptly
Any complaints: acknowledged, resolved, logged if significant
Pace monitored — slow-play noted in daily log if applicable
🏅 Member Interactions
Addressed by name when possible
Correct discount tier applied without being asked to verify
Any feedback or special requests noted for manager
👋 At Departure
Thanked for visiting
Cart return logged and cart condition checked
Lost items: in Lost & Found, customer contacted immediately