flowchart LR
A([👋 Greet]) --> B([📝 Sign In]) --> C([💳 Payment]) --> D([🔑 Cart Key]) --> E([⛳ Send Off])
style A fill:#e8f0ea,stroke:#2D5A3D,color:#1C3320
style B fill:#e8f0ea,stroke:#2D5A3D,color:#1C3320
style C fill:#f5e8eb,stroke:#7A1E2E,color:#7A1E2E
style D fill:#faf3e0,stroke:#8B6914,color:#8B6914
style E fill:#e8f0ea,stroke:#2D5A3D,color:#1C3320
1
Check-In Steps
1
Greet immediately
Stop what you're doing. Eye contact. Before they say a word.
2
Sign-in sheet
Name, date, number of holes. Every customer, every time.
3
9 or 18 holes?
Confirm before assigning a cart — it affects rotation on busy days.
4
Assign cart number
Write cart number on the sign-in sheet next to their name.
5
Payment in Square — then the key
No exceptions. If they push back: "I just need to get you checked out and you're all set."
6
Hand over key + scorecard
Offer the scorecard, don't just leave it on the counter.
7
Send-off
"Start on Hole 1, keep pace — about 2 hours for 9. Enjoy your round."
Square POS — Transactions
Standard Round
▶Enter cart fee per person
▶Select number of holes (9 or 18)
▶Process payment
Member / Employee Discount
▶Ring up normally (cart fee + holes)
▶Tap Add Discount
▶Select correct tier (100% or 50%)
100% Discount
Employee, their spouse, and dependent children living in the home.
50% Discount
Employee's children who do not live in the home.
Everyone pays a cart fee. Discounts apply to green fees only. Every transaction — including 100% discounts — must be rung through Square.
Cart Return
1
Mark returned on sign-in sheet
2
Check cart for trash and personal items
If something's left behind: check the sheet for the cart number, call the customer immediately.
3
Wipe down and return to staging area
Busy day? Let 9-hole customers know at check-in: "Carts are in high demand today — book 18 holes now to keep the cart for the full round."